Contact Centers Summit 2012

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Global Networking Strategies is organizing the annual Contact Centers Summit 2012 which is a unique event created specifically for senior contact centre, call centre and customer service executives across all major industry sectors.
The Summit provides several opportunities for you to interact with executive and contact centre officers from corporations across the global arena, attend case studies, keynote presentations and conference sessions in a relaxed but busines-like environment. The leaders will share their innovative experience, strategies and ideas with you.
Getting a competitive advantage in quality of the service, improving the power of knowledge management, achieving excellence in the total workforce management, leading people, power of the technology, maximising the value of the customer experience, facing cost reduction opportunities, employee engagement and employee retention, social media and cloud computing in contact centers are only few topics.
Through our leading panel of expert speakers you will hear insights on the latest changes in contact center strategies as well as the practical impact this has for Contact Center Directors and bottom line when implementing change into the organisation

For more information and receiving the conference brochure please contact us:

info@globalnetworking-group.com
Tel: 0044 (0) 20 32862736