Strategic Media and Business Information
Contact Centers Summit 2010
"Achieving Excellence in the Contact Centers Community"
Milan, Italy, 24th & 25th March 2011
Head of Contact Center
St George Bank - Australia
Senior Vice President Contact Centre
Denizbank AS - Istanbul
Head of Customer Services
Visa Europe
Head of Customer Services
Lyreco Scandinavia
Executive Head Customer Service Director
ČEZ Zákaznické Služby s.r.o. Czech Republic
Head of Contact Center
UBM UK
Business Development & Insight Director
GfK Mystery Shopping UK
Global Marketing & Sales Innovation Manager Eli Lilly Italy
Customer Experience Group AVP
MetLife USA
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